FAQ
what are the house rules?
Entry Policy
We reserve the right to refuse entry or remove patrons, without refund of ticket, for any violation of posted or un-posted policies.
Bag Policy
No backpacks, suitcases, or large bags. Small bags may be searched. It is our security staff’s discretion to allow or not allow any bags. You may check your bag at coat check during the cold season.
No Outside Food/Drink
Free water stations are available. No water bottles allowed.
Prohibited Items
Illegal substances, weapons, false IDs, and permanent markers.
Respectful Behavior is Expected
Patrons will be denied entry or escorted out of the building if any of the following is observed: Willful damage to the property, cursing or verbal harassment towards other customers or staff, inconsiderate behavior towards other customers or staff, any form of inappropriate, racial or physical harassment (including displaying symbols that the venue deems to be threatening), intoxication before entry, consumption of any alcoholic beverage not purchased on premise, smoking in non-designated areas, and violence of any nature.
Photography
No cameras with removable lenses unless you have a photo pass from the artist or promoter.
Lost & Found
Email us at info@wonderballroom.com for lost items. We hold items for 15 days. After that, we discard them.
Where is wonder ballroom?
128 NE Russell Street, Portland, OR 97212
Directions:
From South: Take I-5 N, exit 302A, left on NE Broadway, right on NE Williams, then right on NE Russell.
From North: Take I-5 S, exit 302A, right on N. Broadway, then right on N. Flint, and right on NE Russell.
Public Transit: The #6 MLK bus stops one block east on Russell Street.
Where can I park?
Street parking only. Please respect our neighbors by not blocking driveways or sidewalks. We recommend ride-shares, taxis, or public transit.
how do i buy tickets?
Buy tickets on our website or at the box office (open show days from 7 pm to 10 pm). All sales are final.
Official tickets are available only through Etix – unauthorized sellers aren’t guaranteed, and we can’t refund them.
Sold Out Shows: Sometimes extra tickets are released on the day of the show, but it’s not guaranteed.
how do i access my tickets?
Tickets are available via your mobile device 3 days before the concert.
Please screenshot and/ or save your tickets to your mobile wallet for easy access. Make sure to have your tickets ready when you get to the venue.
Confirmation emails are sent immediately upon completion of the transaction. If you have spam blocking or require senders to seek approval, you may not have received it. Please check your spam or junk mail folders.
I can't attend, what do I do?
All ticket sales are final, and we have a non-transferable, non-refundable, no exceptions policy. At your own risk, you’re welcome to give your tickets to a friend or someone who can attend. Refunds only offered if a show is canceled or rescheduled; in this scenario, ticket holders will be notified of the new date via purchaser email through Etix.
With immense respect for our customers and our artists, we cannot and will not process refunds for any other reason. We thank everyone in advance for your kind understanding of the above stated policy.
is wonder ballroom age restricted?
Find specific age requirements on each event’s page. For 21+ shows, OLCC rules don’t allow minors in the venue. No exceptions.
when will the artist take the stage?
We often don’t know the official schedule until the day of the show and even then, it is subject to change. Most shows have a posted door time, followed by an opener, then headliners. Look for “AN EVENING WITH” when there’s only one artist.
what are the seating options?
We are primarily a standing-room venue. However, for guests who need to sit, we offer several seating options:
Balcony Reserved Seating
Select shows offer balcony seats available for purchase. These seats are 21+ only.
First-Come, First-Served Seating
Some events may have limited first-come, first-served 21+ seating in the balcony or the All Ages lower-level lounge. Availability varies by show, and the balcony may not be open for all events.
Additional Seating Areas
You’ll also find limited seating throughout the venue, including:
- Around the bar in the 21+ balcony
- The entry hall
- Our All Ages lower-level lounge
If you require seating for accessibility reasons, please reach out to us in advance so we can assist.
How can I be sure I'm purchasing legitimate tickets at wonder ballroom?
Tickets for events at Wonder Ballroom are only sold through our official ticketing platform Etix.com.
Why is someone else's name that i don't recognize on my ticket?
If you did not purchase your Wonder Ballroom tickets via Etix.com and do not recognize the name on the ticket, it is likely that you purchased through a third-party reseller. Tickets obtained from unauthorized sources may be lost, stolen, or counterfeit, and if so, are not valid for admission to this event. It is possible you were unnecessarily charged significantly more than the face value of this ticket by not purchasing through our box office. Conversely, tickets purchased for less than face value may have been acquired by fraudulent means. If you have questions as to whether your ticket is valid, please contact the Wonder Ballroom Box Office at 503.284.8686: or info@wonderballroom.com.
how to i get a ticket at the best price at a wonder ballroom event?
How do I get a ticket for the best price at a Wonder Ballroom event?
Always purchase official tickets directly from the event organizer to ensure you are receiving official tickets at the best price. For all VENUE concerts, purchase official tickets online at Etix.com or contact our box office directly at 503.284.8686: or info@wonderballroom.com.